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• A process -

 A set of interrelated resources and activities which transform inputs to outputs with the objective of adding value.

• Tools used for process analysis and documentation -

​​​​​​​flow chart, process maps, procedures (describe process at general levels), and working instructions (more details and step by step).

• Process inputs, outputs, and feedback -

Before a process can be improved, it must first be measured.

• SIPOC (Supplier, Inputs, Process, Outputs, Customers) - 

A high level process map.

The ultimate goal is to identify essential work flow and sources of variation in work.